Last Updated: 7/23/2026
These Billing Terms & Conditions explain how payments, pricing, and billing are handled when you place an order with Lookwena. By completing a purchase on our website, you agree to the terms below.
1. Payment Methods We Accept
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club), PayPal, Apple Pay, Google Pay, and Shop Pay (including Shop Pay Installments where eligible). Bank transfers are available for bulk and trade orders only — email Info@lookwena.com for details. All transactions are processed in USD.
2. How Payment Is Processed
Payment must be submitted in full at the time you place your order. Orders are not picked, packed, or shipped until payment is successfully authorized. If your payment is declined for any reason, your order will not be confirmed and you'll be notified so you can update your details and resubmit.
3. Pricing & Currency
All prices on lookwena.com are listed in USD and are subject to change without notice — the price charged is the price shown at checkout. Sales tax, duties, and any non-free shipping fees are calculated automatically at checkout and shown before you confirm payment.
4. Secure Payment Handling
Lookwena uses industry-standard SSL encryption across checkout, and all payments are routed through trusted, PCI-compliant third-party payment gateways. We do not collect, store, or have access to your full card number, CVV, or banking credentials — this is handled exclusively by the payment processor.
5. Refunds & Chargebacks
Refunds for returned or canceled orders are issued according to our Return & Refund Policy. If you spot a billing error or unfamiliar charge, contact us first at Info@lookwena.com — we can typically resolve issues faster than a chargeback dispute. We reserve the right to formally dispute unauthorized or invalid chargebacks.
6. Fraud Prevention & Order Verification
We reserve the right to cancel, refuse, hold, or delay any order that triggers our fraud screening or that we suspect involves unauthorized payment activity. For high-value orders or mismatched billing/shipping addresses, we may request additional identity verification before the order proceeds.
7. Updates to These Terms
We may update these Billing Terms at any time. Updates will be reflected on this page with a revised "Last Updated" date. Continued use of our website after updates constitutes acceptance of the revised terms.
Contact Information
Store Name: Lookwena
Store Address: 1211 20th Place, Hermosa Beach, CA 90254, United States
Store Email: Info@lookwena.com
Store Phone: 351-355-3580
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (PST)
Response Time: We do our best to reply to your e-mail within 1-2 business days.