Welcome to Lookwena! The terms "we", "us" and "our" refer to Lookwena. Lookwena operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Lookwena is powered by Shopify, which enables us to provide the Services to you. These Terms of Service describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. To use the Services you may be asked to provide certain information, such as your email, billing, payment, and shipping information. You represent that all information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials and for all account activity.
SECTION 2 - OUR PRODUCTS
We make every effort to accurately represent our products. Colors or appearance may differ depending on your device and display settings. Descriptions are subject to change at any time, and we may discontinue or limit quantities of any product at our discretion.
SECTION 3 - ORDERS
When you place an order you are making an offer to purchase. Lookwena reserves the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance. Purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent that your purchases are for personal or household use and not for commercial resale.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, set out in your confirmation email. Posted prices do not include taxes, shipping, handling, customs, or import charges unless stated otherwise. You represent that your payment information is true, correct, and complete, and that you are authorized to use the payment method provided.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including trademarks, text, displays, images, and graphics, are owned by Lookwena, its affiliates, or licensors, and are protected by U.S. and foreign intellectual property laws. You may use the Services for personal, non-commercial use only, and must not reproduce, distribute, or create derivative works from any material on the Services without our prior written consent. Lookwena's names, logos, and slogans are trademarks of Lookwena. Shopify's name and logo are trademarks of Shopify.
SECTION 7 - OPTIONAL TOOLS
You may be provided access to tools offered by third parties that we neither monitor nor control. We provide access to such tools "as is" and "as available" without warranties of any kind, and have no liability arising from your use of them.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for examining or evaluating the content of any third-party materials, and are not liable for any harm related to your use of third-party sites or their products and services.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Lookwena is powered by Shopify. Any sales you make in our store are made directly with Lookwena. Shopify is not responsible for any aspect of sales between you and Lookwena, and you release Shopify and its affiliates from all related claims.
SECTION 10 - PRIVACY POLICY
All personal information we collect is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify also collects and processes personal information about your use of the Services in order to provide and improve them.
SECTION 11 - FEEDBACK
If you submit ideas, suggestions, or other feedback, you grant us a perpetual, worldwide, royalty-free license to use it for any purpose, including commercial use. We are under no obligation to keep feedback confidential, compensate you for it, or respond to it.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct any errors and to change or cancel orders if information is found to be inaccurate, even after an order has been submitted.
SECTION 13 - PROHIBITED USES
You may use the Services for lawful purposes only. You may not use the Services to violate any law, infringe on intellectual property rights, harass or harm any person, transmit false information, or interfere with the security of the Services, including through automated scraping, bots, or unauthorized AI/agentic access. We reserve the right to suspend or terminate your account for violations of these Terms.
SECTION 14 - AGENTS
Any software or service ("Agent") acting autonomously on behalf of a person or entity to access, use, or interact with the Services must identify itself as such in all requests, must not conceal or obfuscate that it is an Agent, and must not attempt to circumvent measures intended to distinguish computer use from human use.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services at any time, in our sole discretion, without notice. You remain liable for all amounts due up to the date of termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The Services and all products offered are provided "as is" and "as available" without warranties of any kind, either express or implied, to the fullest extent permitted by law.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Lookwena, our partners, officers, employees, and affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any product procured through them.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless Lookwena, Shopify, and our affiliates from any claims or damages arising from your breach of these Terms or your violation of any law or third-party right.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, that provision will be severed, and the remaining provisions will remain in full effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision does not constitute a waiver. These Terms, together with any referenced policies, constitute the entire agreement between you and Lookwena.
SECTION 21 - ASSIGNMENT
You may not assign this agreement without our prior written consent. We may assign or transfer these Terms without notice to you.
SECTION 22 - GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Lookwena is headquartered, and you consent to venue and personal jurisdiction in those courts.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting changes to our website. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
Contact Information
Store Name: Lookwena
Store Address: 1211 20th Place, Hermosa Beach, CA 90254, United States
Store Email: Info@lookwena.com
Store Phone: 351-355-3580
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (PST)