Shipping Policy
Thank you for choosing Lookwena. We've put together this Shipping Policy to give you full transparency on how, where, and when your order will arrive. Every order placed with us is handled with care from the warehouse to your front door, and we're proud to offer free shipping across all of our serviced regions with zero minimum spend.
Where We Ship This policy covers all orders being delivered to addresses within:
United States of America
Currency: USD If your address falls outside of our serviced regions, please reach out to our customer service team before placing your order so we can confirm whether delivery is possible.
Order Processing & Delivery Windows We process and ship orders Monday through Friday, excluding major U.S. holidays. Here's what to expect from the moment you complete checkout:
Daily Order Cutoff: 9:00 PM PST Any order placed after the daily cutoff time will roll into the next business day's processing queue, which may add one additional day to your overall delivery estimate.
Handling & Preparation: 2-4 business days, Monday - Friday Once your payment is confirmed, our fulfillment team begins preparing your order for shipment. This includes a parts-verification step on every order to make sure nothing is missing before the box leaves the warehouse.
Carrier Transit: 6-8 business days, Monday - Friday After handoff to our carrier, your package moves through the carrier's network until it reaches your delivery address.
Total Estimated Delivery: 8-12 business days
These windows are estimates based on our typical operations. Delivery times may shift slightly due to weather events, carrier delays, regional holidays, peak shopping seasons, or other circumstances outside Lookwena's direct control.
Carrier Partners Lookwena works with a network of trusted shipping providers to make sure your order arrives safely and on time. Depending on your delivery address and the size of your order, your package may be shipped via:
UPS DHL FedEx The carrier assigned to your order will be listed in your shipping confirmation email along with the tracking number.
Shipping Costs Free Standard Shipping: Every order shipped to addresses within our serviced regions ships completely free of charge — no minimum purchase required, no coupon code needed, no upgrade fees.
Tracking Your Shipment As soon as your order leaves our warehouse, you'll receive a shipping confirmation email containing your unique tracking number and a link to the carrier's tracking page. You can also monitor your shipment progress at any time through our Order Tracking Page on the Lookwena website.
If you haven't received a tracking email within the expected handling window, please first check your spam or promotions folder. If it's not there, reach out to our customer service team and we'll resend it.
If Something Goes Wrong With Your Delivery We do everything we can to make sure your order arrives on time and in perfect condition. But if you run into a problem — a delayed shipment, a missing package, a damaged box on arrival, or anything else that doesn't look right — please contact our customer service team as soon as possible. The faster we hear from you, the faster we can investigate the issue with the carrier and work toward a resolution.
When you reach out about a delivery issue, please include your order number, the tracking number from your confirmation email, and a brief description of the problem so we can move quickly on your behalf.
Updates to This Policy Lookwena reserves the right to update this Shipping Policy at any time as our operations, carrier partnerships, or service regions evolve. Any changes will be posted on this page with the revised "Last Updated" date at the top.
Contact Information
Store Name: Lookwena
Store Address: 1211 20th Place, Hermosa Beach, CA 90254, United States
Store Email: Info@lookwena.com
Store Phone: 351-355-3580
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (PST)
Response Time: We do our best to reply to your e-mail within 1-2 business days.